Senior Customer Service Representative (UCC/Lien Services)

Location: Remote in California, USA. Applicants may be required to appear onsite at a hirify.global office for the interview process.

Salary: $34,000–$57,500 USD annually, plus bonus eligibility.

Company

hirify.global provides information, software, and services for professional and regulated industries.

What you will do

• Manage multi-jurisdictional search and filing requests from initial client inquiry through processing, invoicing, and follow-up.
• Conduct UCC and lien searches, prepare and review reports, and evaluate results from vendors, correspondents, and jurisdictions.
• Handle complex customer inquiries, convert requests into actionable orders, and maintain strong client relationships.
• File UCC financing statements and amendments, record documents, and support client account setup and maintenance.
• Ensure service and product accuracy and quality while maintaining internal reference materials and current industry knowledge.
• Mentor junior associates and contribute to customer service process improvement.

Requirements

• Advanced verbal and written communication skills.
• Strong understanding of customer behavior and needs.
• Experience with CRM systems and other customer support software.
• Knowledge of relevant industry trends and customer service operations.
• Ability to work effectively with colleagues and clients in a fast-paced environment.
• Ability to mentor junior associates and lead by example.

Culture & Benefits

• Remote work arrangement for the California-based role.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Interviews must be completed without AI tools or external prompts; an onsite office appearance may be required.