Customer Service Representative (Commercial Insurance)

Location: Long Beach, NY; hybrid work arrangement

Salary: $55,000–$70,000 per year, adjusted as applicable for geographic differentials

Company

hirify.global provides specialty insurance products and services, including commercial insurance solutions.

What you will do

• Provide responsive, professional, and personalized support to brokers and customers by telephone, email, chatbot, and other electronic channels.
• Monitor chatbot activity, respond to inquiries, and escalate issues when appropriate.
• Enter, update, and maintain accurate broker, customer, account, and industry contact information.
• Manage contact lists used for eBlasts, communications, and marketing initiatives.
• Coordinate with Underwriting, Claims, Loss Control, Marketing, and other departments to resolve inquiries.
• Identify recurring questions, service issues, and data concerns and recommend customer-experience improvements.

Requirements

• Must be authorized to work for any employer in the United States.
• Visa or work authorization sponsorship is not available now or in the future.
• Two or more years of customer service, insurance, account support, administrative, or related professional experience preferred.
• Strong professional communication, interpersonal, organizational, and follow-through skills.
• High accuracy in data entry, record maintenance, and contact-list management.
• Proficiency with CRM, policy administration, chatbot, email marketing, Microsoft Outlook, Excel, and Word systems.

Nice to have

• Insurance or financial services experience.
• Knowledge of commercial insurance terminology, products, procedures, underwriting appetite, and commercial auto insurance.
• Bachelor’s degree; relevant professional experience may substitute.

Culture & Benefits

• Competitive salary with opportunities for professional development and advancement.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Company match of 100% on employee contributions up to 6% of a 401(k) plan.
• Employee Assistance Plan, Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and wellness program.