Customer Support Representative, Linga (Fintech)

Location: Remote work may be available in select geographic locations in the United States, subject to approval; occasional in-office participation may be required. Shifts are Tuesday–Saturday, 3:00 PM–12:00 AM EST or 5:00 PM–2:00 AM EST. Holiday work is required.

Base salary: $37,500–$75,000 per year, with incentive eligibility based on company, business, and/or individual performance.

Company

hirify.global is a financial services company focused on customer experience, risk management, and inclusive workplace practices.

What you will do

• Provide advanced customer support for specialized Linga products and services through multiple channels.
• Investigate and resolve complex customer inquiries, recurring issues, and service requests.
• Recommend solutions, identify root causes, and act as an escalation point for difficult cases.
• Document customer interactions while minimizing customer effort and additional follow-up.
• Maintain customer satisfaction and service quality in line with hirify.global values.
• Coach or train other customer service representatives when required.

Requirements

• Typically 3+ years of related experience or product knowledge.
• Associate degree or an equivalent combination of education, certifications, and experience.
• Strong customer service, communication, decision-making, and problem-solving skills.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Ability to work the assigned EST evening or overnight schedule and holidays.
• Employment visa sponsorship and STEM OPT participation are not available.

Culture & Benefits

• Inclusive workplace focused on respect, customer focus, quality, and responsible risk management.
• Medical, prescription drug, dental, vision, life, and disability coverage may be available to eligible full-time employees.
• 401(k) matching, pension, stock purchase plans, dependent care support, and educational assistance.
• Paid holidays, occasional absence days, parental leave, and 15–25 vacation days depending on career level and service.
• Wellness programs with financial incentives and additional family-support benefits.