Customer Support Representative (AI)

Location: Hybrid in New York, New York, United States

Salary: $65,000–$70,000 per year

Company

hirify.global is a venture-backed SaaS company modernizing the waste and recycling industry with an all-in-one business platform for waste haulers.

What you will do

• Support customers by email, chat, and phone after product go-live.
• Provide product guidance and troubleshoot technical software issues.
• Communicate clearly and empathetically while maintaining strong post-sale customer relationships.
• Document, track, and follow up on escalated issues with Engineering.
• Act as a resource for questions about hirify.global and CurbPOS products.
• Share customer feedback and trends with Product and Development teams, while using AI tools to improve support efficiency and response quality.

Requirements

• 1–2 years of experience in a technical support role at a SaaS company supporting customers through text and voice.
• Strong critical thinking, troubleshooting, and software issue escalation skills.
• Excellent customer service judgment, attention to detail, and accuracy.
• Ability to manage multiple tasks and navigate uncertainty.
• Comfort using AI tools and integrating them into daily workflows.
• Familiarity with support ticketing systems such as Intercom or Jira is beneficial; technical familiarity with Excel, SQL, database management, or Python is a plus.

Culture & Benefits

• Work with the founding team to establish the foundations of the Support function.
• Flexible time off and flextime supporting autonomous work.
• Learning and development opportunities.
• Company-paid medical, dental, and vision benefits.
• Values include customer service, curiosity, resourcefulness, teamwork, and continuous improvement.