Senior Account Manager, SME & Growth

Location: Hybrid in London, with 3 days per week required in the London office at Wells&more, Fitzrovia

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own and grow a portfolio of strategic accounts through account planning, customer engagement, product adoption, retention, and expansion.
• Identify, develop, and close upsell and expansion opportunities across the full sales cycle.
• Act as a trusted advisor by understanding customer businesses, industries, goals, and growth needs.
• Lead complex technical discussions, commercial negotiations, bespoke agreements, and multi-product solutions.
• Translate customer requirements into commercially viable solutions across multiple products.
• Coach junior Account Managers and lead strategic initiatives supporting go-to-market priorities.

Requirements

• 4+ years of customer-facing account management or sales experience, ideally in technology, software, fintech, or payments.
• Strong consultative selling skills and experience managing complex sales cycles within existing customer accounts.
• Demonstrated success exceeding revenue targets and commercial KPIs in high-pace environments.
• Experience managing complex, multi-product accounts and developing strategic account plans.
• Strong technical aptitude and API knowledge are required.
• Strong written and verbal English, with the ability to influence technical, commercial, and senior stakeholders; a bachelor’s degree or equivalent is also required.

Nice to have

• Experience with MEDDPICC or other structured sales methodologies.
• Startup or fintech experience.
• Experience with Salesforce.

Culture & Benefits

• Work in a fast-paced, scaling environment with ownership and autonomy.
• Collaborate across Sales, Marketing, Operations, and the wider EMEA business.
• Work with a global technology and financial platform serving more than 250,000 businesses.
• Use AI and first-principles thinking to solve complex, high-visibility problems.