Jr. Workforce Analyst (Fintech)

Location: Las Vegas, NV, United States — onsite in a call center; non-remote

Company

hirify.global is a fintech company with an AI-native platform that provides personalized pay-over-time offers and credit products through a nationwide merchant network.

What you will do

• Own site-, leader-, and agent-level dashboards and gamification initiatives.
• Produce and analyze management reports for inbound and outbound customer service operations.
• Forecast workload across multiple business lines and communicate assumptions, changes, and inputs to stakeholders.
• Support capacity planning and resource strategy with customer service leaders and cross-functional teams.
• Identify contact center performance opportunities, investigate forecasting deviations, and implement process improvements.

Requirements

• 6 months to 2+ years of experience in Operations or Workforce Management, including forecasting and workforce planning.
• Strong quantitative and analytical skills with proficiency in Excel and Google Sheets.
• Experience with workforce management, phone system reporting, and scheduling tools such as Verint, NICE, IEX, Cisco, or Five9.
• Ability to identify patterns, improve processes, and implement effective solutions.
• Excellent interpersonal, written, verbal, and listening communication skills.

Nice to have

• Experience with APIs, SQL, or Sigma reporting.
• Experience with Verint scheduling.

Culture & Benefits

• People-centered culture focused on service, inclusion, genuine connection, and innovation.
• Competitive pay and stock options.
• Unlimited paid time off.
• Medical, dental, vision, life, EAP, FSA, HSA, parental leave, and pet insurance options.
• 401(k) plan with matching, cell phone stipend, and team-based strategic planning.

Hiring process

• The hiring process includes interviews by phone, video, or in person.