Healthcare Customer Service Representative (Healthcare)

Location: Remote position associated with Charleston, South Carolina, United States.

Salary: $16.00–$18.00 per hour, depending on experience.

Company

hirify.global is a healthcare operations partner supporting healthcare payers with contact center, claims, member communications, digital mailroom, and related administrative services.

What you will do

• Verify insurance eligibility and benefits through payer portals, phone calls, and verification tools.
• Update patient demographic and insurance information in electronic health record and internal systems.
• Document copayments, deductibles, coinsurance, and out-of-pocket maximums.
• Communicate with patients about insurance coverage and answer basic questions.
• Collaborate with clinical, billing, and internal teams to resolve eligibility and authorization discrepancies.
• Maintain compliance with HIPAA and patient privacy requirements.

Requirements

• 1–2 years of experience in a healthcare call center or healthcare administration, such as insurance verification, patient registration, or medical billing.
• Knowledge of health insurance terminology, including copay, deductible, coinsurance, HMO, PPO, and subscriber.
• Basic understanding of Medicaid and Medicare and their differences.
• Proficiency navigating healthcare systems; electronic health record experience is preferred.
• Clear, professional communication and strong customer service skills.
• Successful completion of a criminal background check.

Nice to have

• Experience in high-volume healthcare settings or specialty practices.
• Familiarity with major insurance payers.
• Strong attention to detail, multitasking, time management, and problem-solving skills.
• Ability to work independently and collaboratively while following schedules and performance metrics.

Culture & Benefits

• 100% remote work with a Monday–Friday schedule.
• Work-from-home setup: internet with at least 25 Mbps download and 5 Mbps upload, a wired modem connection, and a quiet dedicated workspace.
• Paid training and company-provided equipment.
• Medical, dental, life, vision, HSA, and 401(k) benefits.
• Seven paid holidays and six PTO days after 90 days.