Account Resolution Representative (Healthcare Education)

Location: Lisle, Illinois, USA; hybrid schedule with four in-office days per week, Monday–Thursday

Salary: $18.00–$22.00 per hour

Company

hirify.global is a healthcare education organization serving students across five accredited institutions and supporting healthcare workforce development.

What you will do

• Manage a portfolio of inactive student accounts with past-due balances through research, ledger validation, payment collection, and resolution.
• Make outbound and receive inbound calls, respond to emails and Salesforce cases, and provide timely account assistance.
• Negotiate payment plans according to policy and work to reduce delinquency and bad debt.
• Research and resolve escalated student issues while coordinating with academic partners and other departments.
• Explain withdrawal, Title IV, grant, military and veteran affairs, and international and domestic account procedures to students.
• Support continuous improvement by identifying solutions, participating in UAT, and contributing to process rollouts and team meetings.

Requirements

• High school diploma required; bachelor's degree or some college preferred.
• At least 1 year of consumer collections experience.
• Knowledge of collections regulations, laws, and processing procedures.
• Excellent customer service, organizational, critical-thinking, communication, and time-management skills.
• Ability to work independently and collaboratively across departments.
• Computer skills with Microsoft Office, student account systems, internet applications, and Salesforce.

Culture & Benefits

• Hybrid work environment designed to support collaboration and communication.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• 15 paid vacation days per calendar year.
• 12 paid holidays plus 2 floating holidays.