Customer Success Engineer (SaaS)

Location: Toronto, Ontario, Canada

Salary: CAD 90,000–115,000 per year; location-independent compensation.

Company

Builds an AI-powered agentic marketing platform based on a composable customer data platform, helping marketing teams analyze performance, create campaigns, and use customer data.

What you will do

• Support platform users through Intercom, Slack, phone, and email.
• Help customers get value from the platform by answering technical questions and troubleshooting issues.
• Read and apply API documentation and work with common SaaS tools, including CRMs, ESPs, and ERPs.
• Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
• Participate in an on-call rotation to provide timely support and maintain continuity for critical customer needs.

Requirements

• 2+ years of experience in a customer-facing role.
• Technical background gained through professional experience or education.
• Conversant in SQL or willing to learn basic and advanced SQL topics.
• Strong discovery, interpersonal, verbal, and written communication skills.
• Curiosity, ambition, humility, adaptability, and the ability to work effectively in a changing environment.
• Thorough understanding of the technology industry and its major players.

Culture & Benefits

• Opportunity to work across multiple functions and take on varied responsibilities in a growing startup.
• Emphasis on initiative, collaboration, learning, and knowledge sharing.
• Meaningful equity compensation through ISO options.
• Early exercise and a 10-year post-termination exercise window for equity options.