Enterprise Support Engineer (SaaS)

Location: Minneapolis, MN; hybrid for candidates near a hirify.global office with three office days per week, or remote for candidates not near a hirify.global office. Role is limited to U.S. locations.

Salary: $64,800–$138,200 USD per year

Company

hirify.global develops software for Apple device deployment, management, and security across workplaces, schools, and healthcare organizations.

What you will do

• Serve as the primary technical contact for Premium Support and enterprise customers.
• Investigate and resolve product performance, configuration, installation, integration, and deployment issues.
• Use logs, debugging tools, system diagnostics, and root cause analysis to identify and correct recurring problems.
• Support APIs, third-party integrations, web technologies, networking, databases, and cloud infrastructure.
• Collaborate with product development, engineering, support teams, and customer stakeholders to resolve bugs and improve products.
• Create troubleshooting guides and knowledge-base content, communicate issue progress, and participate in on-call support as needed.

Requirements

• At least 3 years of customer support or technical support experience, preferably in a SaaS or technology environment.
• Ability to read code, troubleshoot logic issues, and make adjustments to correct functionality or implement customer-requested changes.
• Strong knowledge of technical troubleshooting, log analysis, debugging, system diagnostics, APIs, web technologies, networking, databases, and cloud infrastructure.
• Excellent written and verbal communication skills, including the ability to explain complex technical details clearly.
• Experience with CRM and support tools such as ServiceNow or Intercom, plus strong organization and problem-solving skills.
• Bachelor’s degree, hirify.global 400, and hirify.global 370 are preferred.

Culture & Benefits

• Flexible work options depending on proximity to a hirify.global office.
• Structured customer support career development and opportunities for horizontal growth.
• Ongoing security training and required adherence to security, privacy, and data protection practices.
• Supportive culture focused on knowledge sharing, continuous improvement, customer advocacy, and work-life balance.
• Opportunity to support a global customer base using Apple management and security products.