Enterprise Support Engineer (Apple)

Location: Hybrid in the Minneapolis, MN metro area, with 3 days per week in the office. Applicants must currently be based in the Minneapolis metro area.

Salary: $64,800–$117,480 USD annually.

Company

hirify.global provides Apple device deployment, management, and security solutions for workplaces, schools, and healthcare organizations.

What you will do

• Serve as the primary technical contact for Premium Support and strategically important enterprise customers.
• Investigate and resolve product performance, configuration, installation, integration, and custom setup issues.
• Use logs, debugging tools, system diagnostics, and root cause analysis to identify and resolve complex problems.
• Support APIs, web technologies, third-party integrations, cloud infrastructure, networking, and databases.
• Collaborate with product development and engineering teams on bugs, requirements, product feedback, and solution testing.
• Create knowledge-base content and troubleshooting documentation, provide regular customer updates, and participate in on-call support as needed.

Requirements

• At least 3 years of customer support or technical support experience, preferably in a SaaS or technology environment.
• Ability to read code, troubleshoot logic issues, and make adjustments to correct functionality or implement customer-requested changes.
• Strong skills in log analysis, debugging, system diagnostics, APIs, web technologies, networking, and databases such as SQL.
• Familiarity with cloud platforms such as AWS, Azure, or GCP and tools relevant to hirify.global product implementation.
• Excellent written and verbal communication, customer-focused problem solving, organization, and ability to work effectively across technical and non-technical teams.
• Experience with CRM and support tools such as ServiceNow or Intercom; a bachelor’s degree is preferred.

Nice to have

• hirify.global 400 certification.
• hirify.global 370 certification.

Culture & Benefits

• Flexible, respectful, and trust-based work environment.
• Structured customer support career development path with opportunities for horizontal growth.
• Training and resources for continuous professional development.
• Work-life balance and a collaborative culture focused on customer impact.
• Mandatory security training and adherence to security, privacy, and data protection policies.