Technical Support Engineer (AI)

Location: USA (Remote)

Salary: $85,000–$135,000 USD annually

Company

hirify.global builds professional-grade AI systems for insurers that read, reason, decide, and act within real-world insurance workflows.

What you will do

• Investigate and resolve reported issues end to end across the AI underwriting platform.
• Distinguish expected behavior from bugs, configuration issues, user education gaps, and feature requests.
• Manage an independent support queue while meeting response and resolution targets.
• Communicate clearly with enterprise clients and provide accurate technical responses.
• Create Jira tickets with complete diagnostic context and coordinate with Engineering on confirmed bugs.
• Identify recurring ticket patterns and share structural improvement opportunities with Client Success and Product.

Requirements

• 3–5 years of experience in technical support engineering, technical solutions, or a similar customer-facing technical role.
• Experience supporting B2B SaaS products, preferably complex and data-heavy platforms.
• Clear written communication and the ability to explain technical issues to non-technical users.
• Strong investigation, operational discipline, and quantitative and qualitative analysis skills.
• Experience working in a high-growth technology startup and operating effectively in ambiguous situations.
• Open, direct, respectful, and collaborative communication style.

Nice to have

• Insurtech or fintech product experience.

Culture & Benefits

• Significant equity options package.
• 401(k) plan with employer contributions.
• Medical, vision, and dental coverage for individuals and families.
• 20 days of paid time off annually.
• Global team offsites, health and gym stipend, mobile phone stipend, and continuing education credits.