Bids Coordinator

Location: London, United Kingdom

Company

Sotheby’s operates a global auction, private sales and retail business for exceptional art and luxury objects across more than 70 selling categories.

What you will do

• Support end-to-end bidder registration and process bid-related requests accurately within established service levels.
• Review bidder accounts and required information before auctions, providing guidance to clients and internal stakeholders.
• Create, maintain and update prospective and established client accounts in company systems.
• Resolve duplicate records, incomplete information and inconsistencies through account hygiene and reconciliation activities.
• Follow registration, KYC, AML and client account procedures, escalating issues that may delay bidding.
• Recommend workflow improvements, support system testing and maintain standard operating procedures.

Requirements

• At least 2 years of experience in client service, auction operations, bids, business operations, account management or a similar environment.
• Exceptional attention to detail, accuracy and organizational skills.
• Strong written and verbal communication skills with a client-service mindset.
• Experience with CRM, client account, ticketing or similar business systems.
• Ability to identify inconsistencies, resolve routine account issues and escalate matters appropriately.
• Ability to manage changing priorities and deadlines in a fast-paced environment, especially during major auction periods.

Nice to have

• Experience with KYC, AML or other client onboarding processes.
• Microsoft Excel proficiency.
• Foreign language skills.

Culture & Benefits

• Work with global Bids colleagues and internal stakeholders across regions and sales.
• Support consistent global ways of working across the organization.
• Collaborate with Operations, Client Strategy, Relationship Managers and Compliance.
• Contribute to process improvements and the development of client account management tools.