5 дней назад
Welcome Team Executive
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Welcome Team Executive (Payments): Guiding newly signed-up customers through onboarding, providing technical support, and driving account activation with an accent on customer communication, CRM accuracy, and sales performance. Focus on solving customer issues, identifying upsell opportunities, and meeting customer satisfaction and sales targets.
Location: London, United Kingdom
Company
operates in the payments industry and provides systems and services supporting global commerce.
What you will do
- Contact newly signed-up customers and guide them through onboarding.
- Ensure customer accounts become live and operational.
- Provide technical support and resolve questions about company systems.
- Identify opportunities to upsell and cross-sell additional products and services.
- Maintain accurate customer interaction and account records in the CRM system.
- Meet sales quota and customer satisfaction targets.
Requirements
- Strong technical aptitude and ability to learn different systems and software quickly.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced, demanding environment.
- Self-motivated, goal-oriented approach with a drive to exceed targets.
- Role location: London, United Kingdom.
Nice to have
- Previous experience in a customer-facing or account management role.
- Customer-focused experience and a passion for delivering exceptional service.
Culture & Benefits
- Inclusive, global working environment.
- Opportunities to learn from experienced industry professionals.
- Dynamic career opportunities across global commerce.
- Culture focused on client thinking, ownership, teamwork, curiosity, and innovation.
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