Sales Support Executive (Fintech)

Location: Meriden, United Kingdom; onsite in the Meriden office

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses.

What you will do

• Manage customer accounts and serve as the main point of contact for queries and issues.
• Build customer relationships and provide support through inbound and outbound calls and email.
• Handle approximately 80–90 calls per day, resolve issues, and keep customers updated.
• Produce accurate reports by exporting and organizing account data.
• Set up login details and system access for new customers and fleets.
• Collaborate with internal teams to resolve issues and maintain smooth service delivery.

Requirements

• Previous customer service or sales experience.
• Clear telephone, verbal, and written communication skills with strong listening ability.
• Confidence using Microsoft applications and learning new systems.
• Organized and accurate when managing multiple tasks and priorities.
• Customer-focused, approachable, calm under pressure, and able to solve problems using sound judgment.
• Flexible, collaborative, and willing to support the wider team.

Nice to have

• Knowledge of the automotive, fleet, leasing, or vehicle maintenance industry.

Culture & Benefits

• Assigned workspace in the Meriden office and company-issued equipment.
• Formal, hands-on training.
• Four-times salary life insurance and a pension scheme with a 5% employer contribution.
• Private healthcare and 25 days of holiday, with holiday buy/sell options.
• Access to LinkedIn Learning, commission opportunities based on targets, and career progression.