German Customer Service Advisor

Location: Radar Road, Leicester, United Kingdom. The role is onsite and requires evidence of the right to work in the UK before commencement. The position is not typically eligible for Skilled Worker sponsorship.

Salary: £14.66 per hour, with a possible performance-related bonus of up to 20% paid quarterly after successful completion of probation.

Company

hirify.global is an international retail company supporting customers across approximately 130 countries through contact centre teams in Manchester, Poland, and Pune.

What you will do

• Provide professional customer support in German and English by phone, email, WhatsApp, and live chat.
• Handle order, account, and other customer enquiries, working toward effective resolutions.
• Collaborate with internal teams and international couriers to investigate and resolve issues.
• Use internal systems and CRM platforms to maintain accurate customer records.
• Build positive customer relationships through empathy, honesty, and high-quality service.
• Manage challenging conversations calmly and professionally.

Requirements

• Fluent spoken and written German.
• Strong English skills for supporting a diverse customer base.
• Previous experience in a customer-facing role or contact centre.
• Strong attention to detail and problem-solving ability.
• Confidence using computer systems and CRM platforms, with the ability to learn new tools quickly.
• Right to work in the UK is required; visa sponsorship is not typically available for this role.

Culture & Benefits

• 36-hour weekly shift patterns, with an additional paid four-hour shift during peak trading periods of up to 20 weeks per year.
• Five weeks of onboarding: two weeks of mandatory paid training followed by three weeks of coaching.
• Quarterly bonus opportunity and employee discounts across hirify.global and partner brands.
• Free parking at authorised hirify.global sites and access to staff shops, restaurants, and retail offers.
• Digital GP, health and wellbeing services, financial wellbeing support, Sharesave, support networks, and discounted gym memberships.

Hiring process

• Successful applicants are subject to criminal and credit checks.
• Applicants must not have had an unsuccessful application for a similar role within the previous six months.