Full-Time Customer Support Representative (Track & Field)

Location: Remote within the United States; Austin, TX. The role requires availability between 8am and 9pm CT, including daytime, evening, and weekend shifts based on seasonal athletic event schedules.

Company

hirify.global is a sports media company providing live event coverage, news, highlights, statistics, rankings, profiles, and streaming platforms across multiple sports.

What you will do

• Provide timely, friendly, and expert support to coaches, timers, athletes, and fans using MileSplit and DirectAthletics.
• Identify, troubleshoot, and escalate technical issues, platform outages, and user experience concerns.
• Diagnose complex platform questions and explain effective solutions in clear, simple language.
• Maintain accurate customer account records in accordance with department policies.
• Meet performance targets for response time, resolution quality, and customer satisfaction.
• Collaborate with supervisors on special projects and process improvements.

Requirements

• At least 1 year of customer service experience focused on problem-solving and relationship building.
• Deep knowledge of and passion for track and field and cross country.
• Strong written and verbal communication skills, time management, and multitasking abilities.
• Proven self-motivation, discipline, and productivity in a remote work environment.
• Flexible full-time availability for daytime, evening, and weekend shifts between 8am and 9pm CT.

Nice to have

• Hands-on experience using or managing meets or teams through MileSplit or DirectAthletics.
• Experience as an athlete, coach, meet host, or timer.

Culture & Benefits

• Flexible work and personal scheduling.
• Medical, dental, and vision insurance plans.
• Company-paid short-term disability, long-term disability, and life insurance.
• 401(k) match vested immediately, annual equity awards for top performers, progressive parental leave, and flexible paid time off.
• All-hands events, hackathons, team-building activities, and support for youth teams and leagues coached by employees.