Senior Customer Care Associate (Property Tax)

Location: Austin, TX; hybrid work model

Annual salary: $39,500–$45,760

Company

hirify.global provides property intelligence, technology, and insights across the global property ecosystem.

What you will do

• Manage escalated property tax inquiries from Tier 1 customer care agents on behalf of clients.
• Provide inbound and outbound support to borrowers through phone, email, and chat.
• Research client systems, interpret data, and use up to 10 systems to identify issues and provide accurate resolutions.
• Document customer interactions and escalate or resolve issues according to established processes and business guidelines.
• Support new-hire training through chat assistance and side-by-side coaching.
• Meet response-time, production, quality, schedule, and attendance requirements.

Requirements

• High school diploma, GED, or equivalent required; a college degree is preferred.
• At least 5 years of applicable customer support experience, or relevant education in lieu of experience.
• At least 3 years of contact center experience.
• Strong written and verbal communication, active listening, customer service, problem-solving, critical-thinking, and analytical skills.
• Strong computer skills, including working with multiple screens and Microsoft products; typing speed of at least 35 words per minute.
• Ability to work in a high-volume environment, maintain attention to detail, meet schedules and deadlines, and handle challenging customers with patience and empathy.

Nice to have

• Experience in tax, banking, mortgage, real estate, credit, or other financial services.
• College degree and experience with Microsoft Suite products.

Culture & Benefits

• Flexible working model with professional development and growth opportunities.
• Generous paid time off, 11 paid holidays, well-being time, and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support.
• 401(k) with company match, a $400 annual well-being stipend, and tuition assistance up to $5,250.