Sr. Solution Architect Consultant, Healthcare Omnichannel Customer Engagement

Location: Remote, based in the United States; Madison, WI

Engagement: Part-time, approximately 20 hours per week, through the beginning of April 2027

Company

hirify.global is partnering with a healthcare consulting firm to deliver enterprise customer engagement solutions.

What you will do

• Design end-to-end omnichannel engagement solutions across MyChart, email, SMS/text, direct mail, IVR/voice, and emerging AI-driven channels.
• Architect customer journeys covering audience qualification, triggers, sequencing, business rules, response pathways, and escalation workflows.
• Develop reusable architecture patterns, solution designs, data mappings, integrations, technical dependencies, and implementation roadmaps.
• Evaluate platform-native, integrated, custom, phased, and interim approaches based on scalability, security, compliance, maintainability, cost, and delivery timelines.
• Design integrations across Epic, Salesforce, Facets, Databricks, MSSQL, NICE CXone, Cisco, Luma SMS, Messagepoint, and consent platforms.
• Support Agile development and testing while resolving architecture questions, aligning stakeholders, and translating decisions into direction for technical delivery teams.

Requirements

• Bachelor’s degree in information technology, computer science, healthcare administration, business, marketing technology, or a related field.
• 7+ years of experience in solution architecture, CRM architecture, marketing technology, healthcare technology, or a related discipline, including 5+ years designing enterprise customer engagement solutions.
• Experience implementing and integrating healthcare technology platforms and supporting large-scale customer communication programs.
• Strong experience with healthcare engagement platforms such as Epic MyChart, Salesforce Health Cloud or Marketing Cloud, Facets, Databricks, journey orchestration, API and integration architecture, SMS, IVR, email, or direct mail technologies.
• Knowledge of data modeling, audience segmentation, healthcare data, interoperability, identity resolution, and customer preference and consent management.
• Knowledge of HIPAA, TCPA, CMS, privacy, security, consent, opt-out, and auditability requirements, plus strong stakeholder and executive communication skills.

Nice to have

• Salesforce, Epic, TOGAF, PMI, Agile, or SAFe certifications.

Culture & Benefits

• Remote engagement with a part-time schedule of approximately 20 hours per week.
• Work across business, product, compliance, operations, technology, development, data, integration, QA, campaign, vendor, and support teams.
• Focus on simplifying the technology landscape, reducing technical debt, and improving delivery velocity.