Customer Care Technical Manager (Packaging Automation)

Location: Statham, Georgia, USA; regular attendance and daily punctuality are required. Approximately 25% travel is required.

Company

hirify.global provides packaging automation solutions through brands including Zalkin, which manufactures high-speed custom capping machines for food, beverage, pharmaceutical, cosmetic, chemical, and other industries.

What you will do

• Provide daily technical support, troubleshooting, and guidance to customers and end users.
• Coordinate customer problem resolution across engineering, manufacturing, sales, parts, purchasing, accounting, and other functions.
• Evaluate customer needs and develop technical solutions and sales opportunities with aftermarket sales and field service teams.
• Coordinate emergency assistance coverage, customer training, service documentation, work orders, installation status, and warranty updates.
• Manage technical support activities for in-house technicians and review service reports.
• Coordinate technical participation in customer factory acceptance tests and machine checkout before shipment.

Requirements

• Bachelor’s degree in a mechanical discipline or five years of equivalent experience, preferably in packaging.
• At least four years of experience in production, engineering, and customer service.
• Working knowledge of mechanical and electrical technical applications, automation, and pneumatic systems.
• Excellent verbal and written communication, analytical thinking, customer management, and computer skills; Microsoft products and Salesforce experience are preferred.
• Fluent English is required.
• United States employment eligibility is required; hirify.global uses E-Verify for new hires.

Nice to have

• Spanish language skills.
• Experience with packaging machinery and the packaging industry.

Culture & Benefits

• Open, communicative environment with opportunities for individual initiative and career growth.
• Medical and dental programs, life insurance, paid time off, and a retirement savings plan with company match.
• Benefits eligibility begins on the first day of employment.
• Opportunity to work within a growing global packaging organization with an entrepreneurial culture.