Bilingual Patient Concierge (English/Spanish) (Healthcare)

Location: Remote within Ecuador, Guatemala, El Salvador, or Honduras; full-time availability during U.S. Eastern Time hours.

Company

Provides candidate sourcing and remote staffing support for a U.S.-based healthcare client.

What you will do

• Support new and existing patients by phone, SMS, and email.
• Respond to inquiries and guide patients through consultation and appointment scheduling.
• Collect and verify intake information, update patient records, and document interactions accurately.
• Manage follow-ups and coordinate scheduling with clinics, providers, supervisors, and team members.
• Participate in coaching and quality assurance reviews, applying feedback to improve patient interactions.
• Maintain a warm, professional, organized, and confidential patient experience.

Requirements

• Fluent spoken and written English and Spanish, with clear and easily understandable English.
• Experience in customer service, patient support, call center operations, medical reception, appointment scheduling, or another phone-based customer-facing role.
• Strong verbal communication, active listening, empathy, emotional intelligence, and interpersonal skills.
• Experience documenting customer or patient interactions and managing sensitive conversations professionally.
• Comfort navigating multiple software systems with strong attention to detail and organization.
• Reliable internet, a professional remote work environment, and full-time availability during U.S. Eastern Time hours.

Nice to have

• Healthcare, medical customer service, patient coordination, or medical scheduling experience.
• Familiarity with medical terminology, CRM platforms, scheduling systems, or electronic medical records.
• Experience supporting U.S.-based patients or customers.

Culture & Benefits

• Full-time remote contractor position with a stable 40-hour workweek.
• Paid lunch and daily break periods, paid time off, and major U.S. holidays off.
• Structured training, ongoing coaching, and professional development.
• Long-term growth opportunities within a growing healthcare organization.

Hiring process

• Initial application review followed by a short introductory video.
• Client interview for selected candidates.
• Offer and onboarding.