3 дня назад
Customer Service Representative / Dispatcher (Home Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative / Dispatcher (Home Services) (ServiceTitan): Managing customer inquiries, service appointments, technician schedules, and dispatch operations for a growing home services business with an accent on customer communication, scheduling accuracy, and field-service coordination. Focus on optimizing technician dispatches, handling urgent requests, monitoring work orders, and maintaining accurate operational records.
Location: Remote from Colombia, Mexico, Brazil, Costa Rica, Jamaica, or Peru; U.S. business hours required
Company
is hiring for a client operating a growing home services business supporting customer service and field-service dispatch operations.
What you will do
- Answer inbound calls, emails, social media messages, and service inquiries.
- Schedule appointments and coordinate field technicians using ServiceTitan.
- Manage appointment changes, cancellations, emergency requests, and dispatch updates.
- Monitor work orders and service tickets while ensuring complete job information.
- Maintain customer records, dispatch notes, follow-up tasks, and operational logs.
- Support reporting and administrative workflows while tracking scheduling and customer-service KPIs.
Requirements
- Previous experience in customer service and dispatch roles.
- Experience supporting HVAC, plumbing, electrical, home services, or trade-services companies.
- Experience handling high-volume inbound calls and urgent service requests.
- Proficiency with ServiceTitan, Microsoft Excel, and Google Sheets.
- Excellent written and verbal English communication skills and availability during U.S. business hours.
- Strong organization, attention to detail, multitasking, and prioritization skills.
Nice to have
- Experience supporting U.S.-based home service companies.
- Experience communicating with customers through social media platforms.
- Customer service or dispatch certifications.
- Experience with other CRM or field-service management platforms.
Culture & Benefits
- Fully remote position within the listed countries.
- Fast-paced, customer-focused environment with significant ownership.
- Opportunity to develop expertise in dispatch operations and customer service.
- Potential career growth into operations, dispatch management, or customer success leadership.
Hiring process
- Initial screening call.
- Spark Hire introduction video lasting 3–5 minutes.
- Client interview, offer, and background verification.
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