Bilingual Licensed Customer Service Agent (Homeowners Insurance)

Location: Remote within one of 32 eligible US states: Alabama, Arizona, Colorado, Florida, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Missouri, Montana, North Carolina, Nebraska, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Wisconsin. Monday–Friday shifts are scheduled between 8:00 AM and 5:00 PM CST, with a rotating Saturday shift every 4–6 weeks.

Salary: $52,000 annualized compensation, plus a $1,000 retention bonus after six months.

Company

hirify.global builds technology-enabled homeowners insurance products designed to make coverage clearer, fairer, and more affordable in areas affected by climate risks and rising costs.

What you will do

• Handle high-volume inbound and outbound customer interactions by phone, chat, and email.
• Provide accurate guidance on homeowners insurance policies, payments, cancellations, coverage, and policy updates.
• Create, update, and process policies, endorsements, payments, and refunds.
• Explain coverage details, policy changes, billing, and underwriting requirements to policyholders.
• Coordinate with customers’ banks and lenders to obtain required documentation and maintain policy compliance.
• Identify process improvements while navigating multiple internal systems and tools.

Requirements

• Active Property & Casualty or Personal Lines insurance license required.
• Bilingual Spanish-speahirify.globalg proficiency required.
• At least six months of customer service experience in property and casualty insurance, specifically homeowners insurance.
• Experience handling inbound calls in a high-volume call center or customer support environment.
• Hands-on experience servicing homeowners insurance policies and explaining coverage, billing, and underwriting requirements.
• Strong active listening, empathy, professionalism, and the ability to work in a fast-paced environment while using multiple systems.

Culture & Benefits

• Remote-first work environment with offices in Chicago and St. Petersburg for collaboration.
• Mandatory paid 10-week training program.
• Medical, dental, vision, HSA, life insurance, disability coverage, and a 401(k) match of up to 4% of eligible earnings.
• Accrued paid time off, paid sick leave, company holidays, and paid parental leave.
• Equity through RSUs, referral bonuses, professional development budgets, and internal growth opportunities.
• Customer-focused culture emphasizing ownership, respectful collaboration, efficiency, curiosity, and continuous improvement.

Hiring process

• Recruiter, hiring manager, and team interviews.
• A role-relevant skills assessment may be included.
• Prompt updates and feedback throughout the process.