Senior Product Manager, Digital Transformation & AI

Location: Hybrid in Austin, Texas, United States; at least 3 days per week in the Austin office. Travel required 5–10% of the time.

Salary: $153,500–$245,900 USD per year, with potential bonus, equity, and sales incentive payments where applicable.

Company

hirify.global is a global payments technology company serving consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Own product strategy, roadmap, prioritization, and execution for Genesys Cloud voice and chat capabilities.
• Define AI-powered client servicing capabilities, including generative AI, agent assist, conversational AI, automation, and agentic workflows.
• Partner with Technology teams on architecture, APIs, integrations, technical approaches, and implementation strategies.
• Lead end-to-end delivery across Managed Services workstreams, coordinating Operations, Technology, CRM, Platform Excellence, and Support teams.
• Manage dependencies, risks, trade-offs, release readiness, adoption metrics, KPIs, and value realization.
• Present product strategy and business outcomes to executives while mentoring less experienced Product Managers.

Requirements

• 8+ years of relevant work experience with a Bachelor’s Degree, or equivalent experience with an advanced degree or PhD.
• Strong understanding of contact center technologies, telephony, IVR, conversational AI, agent assist, omnichannel servicing, and Genesys Cloud.
• Experience delivering large-scale AI-powered solutions such as generative AI, workflow automation, virtual assistants, intelligent routing, or agentic AI.
• Experience influencing cross-functional stakeholders without direct authority and managing complex enterprise technology dependencies, APIs, and integrations.
• Strong analytical, problem-solving, communication, storytelling, and executive presentation skills.
• Ability to work in a hybrid arrangement with at least 3 days in the Austin office.

Nice to have

• 6+ years of product management experience, preferably in payments, financial services, client servicing, contact center technology, or digital transformation.
• Expertise in payments and B2C support operations, particularly telephony and chat.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k), FSA/HSA, life insurance, paid time off, and wellness benefits.
• Opportunity to work on client servicing platforms and AI capabilities operating at global scale.
• Work hours vary according to department needs.