Customer Support Specialist - Bilingual (French)

Location: On-site at the Toronto Branch in Milton, Ontario, Canada. Full-time hours are Monday to Friday, 9:30 AM to 6 PM.

Pay: $35–$40 per hour, with significant growth and earning potential.

Company

hirify.global is a family-owned North American distributor of shipping, industrial, and packaging materials with more than 10,000 employees across 15 locations.

What you will do

• Process customer orders, handle account inquiries, and make product recommendations using customer service technology.
• Answer product, pricing, and shipping questions.
• Build customer relationships through phone, email, and chat.
• Understand customer needs and recommend appropriate hirify.global solutions.
• Help customers navigate the hirify.global website and online ordering.

Requirements

• High school diploma or equivalent.
• Strong problem-solving, listening, and communication skills.
• Fluent written and verbal English and French.
• Previous customer service experience is beneficial but not required.
• A bachelor's degree is preferred.

Culture & Benefits

• Hands-on training, ongoing support, and tools for customer interactions.
• Company-paid extended health coverage and an RRSP with a 6% employer match starting on the first day.
• Multiple bonus programs, paid holidays, and generous paid time off.
• Tuition assistance for professional continuing education.
• On-site café, outdoor patio, fitness center, employee appreciation events, and community involvement opportunities.