Contact Centre Representative (Cards, Costco, Remote) - Bilingual (French and English)

Location: Toronto, Ontario, Canada; primarily remote with occasional on-site attendance required. Employees must be able to attend the primary work location within two hours’ notice for business-related purposes.

Company

hirify.global is a relationship-oriented bank providing banking products and services to personal and business clients.

What you will do

• Serve as the first point of contact for Costco card clients.
• Support clients with account and card product needs through phone-based interactions.
• Listen to client needs, resolve issues efficiently, and recommend personalized solutions.
• Identify relevant banking opportunities and connect clients with the appropriate hirify.global departments.
• Use hirify.global systems and product knowledge to deliver accurate and timely service.

Requirements

• Fluent French and English required to support business operations outside Quebec, Canada.
• Legal eligibility to work in Canada is required, with a valid work or study permit where applicable.
• Ability to work independently in a secure home workspace with a closable door.
• Wired internet connection with at least 15 Mbps download and 10 Mbps upload speeds; satellite internet is not permitted.
• Flexibility to work Monday to Friday from 7:00 AM to midnight and weekends from 7:00 AM to 10:00 PM, including evenings and weekends.
• Strong client service, communication, problem-solving, and collaborative working skills.

Culture & Benefits

• Regular full-time employment with a 37.5-hour work week.
• Competitive salary and incentive pay.
• Banking benefits, a benefits program, defined benefit pension plan, and employee share purchase plan.
• Vacation offering, wellbeing support, and a points-based recognition program.
• Paid Purpose Day supporting personal growth and development.

Hiring process

• Applicants may complete an attribute-based assessment and skills tests, including a French proficiency assessment.
• Artificial intelligence tools may be used during recruitment.