Desktop Support Specialist I (IT)

Location: Icahn School of Medicine, 1468 Madison Ave, New York, NY; onsite Monday–Friday, 9:00 AM–5:00 PM

Salary: $27.3863–$42.959 per hour

Company

hirify.global is a large academic medical system providing healthcare, research, and medical education across the New York metropolitan area.

What you will do

• Provide workplace technology support for network systems, software, hardware, security, backup procedures, troubleshooting, repairs, installations, and upgrades.
• Support and troubleshoot network printers, scanners, mobile devices, workstations, and related equipment.
• Move, add, and change workstations across Mount Sinai locations and off-campus sites.
• Provide desk-side and phone-based support to users at remote sites, including local travel when required.
• Test workplace technology packages, remote connectivity products, prototypes, and installation quality against established standards.
• Resolve user issues, maintain customer satisfaction, and escalate complex problems when necessary.

Requirements

• Bachelor’s degree in Information Technology or a related field, or a four-year high school diploma/GED with three years of relevant experience.
• At least one year of full-time experience in computer repair, maintenance, and installation.
• Strong customer service, organization, communication, troubleshooting, and multitasking skills.
• Advanced knowledge of Windows and Mac operating systems, plus working knowledge of Microsoft 365 and iOS/Android devices.
• Basic networking knowledge, including TCP/IP and DHCP, and hands-on experience with Active Directory user and group administration.
• Experience with an ITSM or ticketing system; ServiceNow experience is preferred. A+, Network+, Security+, or Apple certifications are preferred.

Culture & Benefits

• Work in an academic medical environment focused on healthcare, education, research, and innovation.
• Collaborate with end users, coworkers, management, and technical support specialists.
• Complete required training and support a workplace culture based on inclusion, respect, and professional development.
• Be flexible with duties and hours and travel to offsite locations when needed.