Senior Training Specialist (SaaS)

Location: Dallas, TX, United States

Salary: $80,000–$90,000 per year, excluding benefits; discretionary bonuses or commissions may also be available.

Company

Technology and services provider helping local businesses improve marketing, customer engagement, and business performance through AI-supported tools and human expertise.

What you will do

• Design, deliver, and continuously improve onboarding and skills-training programs for Marketing Assistants, Account Managers, and other customer-facing roles.
• Facilitate engaging in-person and virtual learning sessions and adapt content to audience needs, performance gaps, and business priorities.
• Build and maintain curricula, facilitator guides, job aids, assessments, and enablement resources for SaaS platforms and digital marketing channels.
• Manage assigned LMS and enablement-platform learning paths, including curriculum structure, scheduling, enrollment, completion tracking, and assessments.
• Analyze learner feedback, assessment results, quality scores, completion data, and performance indicators to improve training effectiveness.
• Partner with Customer Success leaders and cross-functional teams on enablement initiatives, new tools, processes, readiness, and adoption.

Requirements

• 5+ years of experience in enablement, training, account management, customer success, learning and development, or a related field.
• Bachelor’s degree in Business, Marketing, Communications, Education, or a related field preferred, or equivalent practical experience.
• Working knowledge of adult learning principles and instructional design methodologies such as ADDIE.
• Experience using learner feedback, assessments, performance metrics, or other data to evaluate and improve training.
• Strong knowledge of LMS or enablement platforms, Zoom, Google Workspace, and Microsoft Office 365; CRM and Customer Success tools are preferred.
• Strong understanding of digital marketing, customer success, account management, facilitation, presentation, and cross-functional collaboration.

Culture & Benefits

• Employer-paid medical, dental, and vision insurance.
• Flexible paid time off and paid parental leave.
• Paid cell phone and service, plus a remote office allowance.
• Professional development courses and regular manager check-ins focused on performance and career growth.
• Work arrangements across the organization may include in-office, hybrid, or remote roles; expectations for this position are discussed during the interview process.
• Equal opportunity workplace with an emphasis on care, continuous improvement, teamwork, and client results.

Hiring process

• Internal candidates receive priority consideration; external applications are also reviewed.
• Specific work-location expectations are discussed during the interview process.
• Employment authorization is verified through E-Verify during onboarding and Form I-9 completion.