Sr. Content Manager, Learning & Enablement (Customer)

Location: Hybrid, with attendance at the Boston office 3 days per week; U.S. work authorization required

Annual base salary: $71,100–$132,000, depending on experience, skills, qualifications, and location

Company

hirify.global builds AI-powered software that helps the property and casualty insurance industry communicate more efficiently and empathetically during claims.

What you will do

• Audit enablement content across Help Center, release materials, and training assets to identify outdated, missing, and current materials.
• Define and maintain content taxonomy, governance standards, quality criteria, and update processes.
• Design and create complex enablement materials using adult learning principles, including guides, walkthroughs, quick references, videos, and in-product learning formats.
• Own the accuracy, consistency, clarity, and customer-workflow relevance of Help Center content.
• Translate product releases into practical, discoverable enablement materials in partnership with Product and Product Marketing.
• Use feedback, usage data, AI, and automation to improve content effectiveness, speed, consistency, and quality.

Requirements

• 5–7+ years of experience in content strategy, instructional or enablement design, or content governance within SaaS.
• Experience designing content systems and creating effective content hands-on.
• Strong instructional design skills grounded in adult learning and adoption of new information.
• Strong written communication, attention to detail, and a systems-oriented approach to reusability and accuracy.
• Ability to set standards and drive consistency across contributors without formal authority.
• Experience collaborating with Product, Product Marketing, Operations, or Customer Success and using platforms such as Zendesk, Loom, HubSpot, Pendo, or comparable tools.

Nice to have

• Curiosity about AI and emerging technologies, with sound judgment in applying them responsibly.

Culture & Benefits

• Flexible hybrid work environment focused on balance and trust.
• Equity grants for all employees.
• 4% matching 401(k) program.
• Medical, dental, vision, disability, and life insurance for employees working 30 or more hours per week.
• Monthly wellness stipend, paid parental leave, and flexible vacation policy.
• Startup environment with opportunities for learning, creativity, innovation, and meaningful impact.