Supvr Customer Service

Location: Onsite in Oakbrook Terrace, Illinois, United States

Salary: $69,600–$95,700 per year; eligible positions may receive a 10% annual bonus.

Company

hirify.global is a Fortune 200 energy company serving more than 10.7 million customers through six energy utilities.

What you will do

• Supervise Customer Services bargaining-unit and non-exempt line employees in daily operations.
• Develop and adjust daily workplans, coordinate schedules, and arrange overtime when required.
• Monitor productivity, review timesheets, budgets, and other operational reports.
• Handle complex customer problems and promote customer and employee satisfaction.
• Coordinate with Customer Services organizations and interact with union representatives to resolve disputes and grievances.
• Maintain a safe work environment and provide coverage during storms or other energy delivery emergencies.

Requirements

• 2–4 years of internal utility company experience or equivalent external experience.
• At least 2 years of internal supervisory experience or an acceptable Supervisory Assessment rating.
• Bachelor’s degree.
• Call center experience and demonstrated computer literacy.
• Strong written and oral communication skills.
• General knowledge of collective bargaining agreements and related procedures, policies, systems, and technology.

Culture & Benefits

• Safety, innovation, integrity, inclusion, and community service are core workplace values.
• 401(k) match and annual company contribution.
• Medical, dental, vision, life, and disability insurance.
• Paid vacation, sick time, holidays, maternity, bonding, and parental leave.
• Tuition reimbursement, wellbeing programs, adoption and surrogacy assistance, fitness reimbursement, and employee support resources.