Account Manager - Legal

Location: New York, NY; onsite. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Salary: USD 85,000–136,000 per year, with potential bonus, commission, or incentive compensation.

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology and advanced data analytics.

What you will do

• Oversee contracted operations and ensure service levels, quality standards, client requirements, and employee needs are met.
• Lead the full employee lifecycle for direct and indirect reports, including hiring, onboarding, training, performance management, succession planning, and offboarding.
• Manage service delivery, workflow volumes, staffing allocation, standard operating procedures, and continuous improvement initiatives.
• Use Engage and workflow data for client reporting, team management, quality control, and performance analysis.
• Manage P&L reviews, labor allocations, overtime, invoicing, budgeting, and contractual requirements.
• Build client relationships, present monthly Client Service Reviews, resolve escalated issues, and identify account growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• More than 5 years of experience as a recognized leader and people manager in a customer-service-intensive environment.
• Experience delivering and managing complex or multi-service client solutions and improving contract or service performance.
• At least 2 years of financial management experience, including decisions affecting P&L, and at least 2 years of people management experience across the employee lifecycle.
• Strong client service, organizational, decision-making, communication, and deadline-management skills, with the ability to handle confidential information.
• Intermediate to expert Microsoft Office skills; supervision of 2–15 direct reports.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match and voluntary supplemental insurance options.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Employment is contingent on a pre-employment background check and drug screen.