User Care Expert (Healthcare)

Location: Remote work from Belgium or France; candidates must be legally eligible to work from one of these countries. Remote flexibility is available, with in-person collaboration valued.

Company

hirify.global is a healthcare and prevention insurance company integrating insurance, prevention, and care into one user experience.

What you will do

• Respond to members through chat, email, and phone.
• Provide transparent, accurate, clear, empathetic, and timely support on healthcare-related requests.
• Analyse recurring member needs and identify opportunities to improve processes and tools.
• Contribute suggestions and improvements to the product and customer experience.
• Support the growth, development, and daily operation of the Belgian care team.
• Help new members of the healthcare team learn about healthcare and insurance.

Requirements

• 2+ years of experience in customer support, education, or communication.
• English plus Dutch, or English plus French.
• Passion for caring for members and solving their problems.
• Strong written communication skills and comfort with computers and technology.
• Empathetic, motivated, entrepreneurial, and collaborative mindset.
• Legal eligibility to work from Belgium or France.

Nice to have

• Knowledge of the Belgian healthcare system.
• Diverse professional or educational experience.

Culture & Benefits

• Full-time role with remote work flexibility.
• Opportunity to work in a fast-growing healthcare and insurance company.
• Learning and development opportunities across healthcare and insurance.
• hirify.global covers the required basic insurance knowledge test for eligible public-facing agents.
• Collaborative working environment with a focus on high-quality time with colleagues.