Customer Experience Specialist (French Bilingual)

Location: Canada, remote for candidates more than 50 km from Toronto; candidates within 50 km of Toronto must work onsite five days per week

Salary: $26 CAD per hour, with tenure-based increases

Company

hirify.global is a direct-to-consumer retail brand offering apparel, accessories, home goods, and other high-quality essentials through manufacturer partnerships, proprietary technology, AI, and analytics.

What you will do

• Manage customer interactions from start to finish across chat, email, phone, and social channels.
• Resolve customer issues with empathy and turn difficult situations into positive experiences.
• Use digital tools efficiently while maintaining a personal and human approach.
• Share recurring customer insights to help improve the service experience.
• Build product expertise and guide customers authentically.

Requirements

• High school diploma or GED.
• Bilingual French and English proficiency, written and spoken.
• At least two years of customer service experience.
• Ability to build relationships and resolve issues effectively in a remote environment.
• Dedicated quiet workspace and reliable high-speed internet with at least 75 Mbps download and 10 Mbps upload.
• Successful completion of a 90-day introductory period and background check.

Culture & Benefits

• Ownership, autonomy, continuous learning, and opportunities to shape the customer experience.
• Three weeks of paid training and onboarding.
• Set schedule with guaranteed hours.
• Hospital, paramedical, dental, vision, prescription, virtual healthcare, life, and disability coverage.
• 401(k) and referral bonuses of up to $1,000.
• Career paths in category specialization, leadership, quality and training, and workforce management.