Director Patient Support Services Platform Solutions

Location: Cambridge, MA; hybrid; US and Puerto Rico residents only

Salary: $178,500.00–$257,833.33 annually

Company

hirify.global is an R&D-driven, AI-powered biopharmaceutical company developing medicines and vaccines for immune challenges, rare diseases, cancers, and neurological conditions.

What you will do

• Provide strategic and tactical leadership for patient support services platform solutions across therapeutic areas.
• Optimize patient experiences, team productivity, operational efficiency, and scalable capabilities across CRM and Events Platforms.
• Develop and deliver training for new hires, business users, subject matter experts, and internal trainers.
• Create strategic training plans and establish metrics to measure the value and impact of training initiatives.
• Support enhancements and new capabilities for the Events Platform while troubleshooting issues with internal and external teams.
• Build relationships with digital stakeholders and technology partners and champion continuous improvement.

Requirements

• Bachelor’s degree or higher in a relevant field.
• 10+ years of experience building CRM solutions or working in patient support services or the biopharmaceutical industry.
• Strong leadership, analytical, project management, communication, and presentation skills.
• Ability to deliver project objectives on time and within budget while managing multiple stakeholders in a matrix environment.
• Experience with Salesforce Health Cloud and related ecosystems.
• Ability to work in the Cambridge, MA hybrid role; applicants must be US or Puerto Rico residents.

Nice to have

• Salesforce certifications.
• Experience leading and influencing teams without direct authority.
• Ability to work independently and proactively with minimal direction.

Culture & Benefits

• Supportive, future-focused environment centered on scientific innovation and patient outcomes.
• Opportunities for career growth through promotion or lateral moves, including international opportunities.
• Rewards package linked to contribution and impact.
• Healthcare, prevention, wellness, and family benefits.