Director, Field Technology - CRM (Biopharma)

Location: Boston, MA, United States. Hybrid-eligible with remote work permitted up to two days per week, or on-site five days per week.

Base salary: $185,900–$278,900 per year, plus eligibility for an annual bonus and equity awards.

Company

Vertex is a global biotechnology company focused on scientific innovation and improving outcomes for patients.

What you will do

• Set and lead the US Commercial CRM strategy, roadmap, prioritization model, and end-to-end CRM lifecycle.
• Oversee Veeva CRM capabilities supporting field engagement, task management, target management, integrations, analytics, sampling, spend transparency, and consent management.
• Lead the US Commercial CRM migration with Information Technology, including planning, execution, change management, and project delivery standards.
• Partner with Business Units, Sales, Marketing, Field Operations, Insights & Analytics, Sales Planning, and Information Technology to align CRM capabilities with business objectives.
• Represent CRM value to leadership and establish scalable solutions, SOPs, governance, user support, and operational processes.
• Lead, mentor, and develop a high-performing CRM Field Technology team while managing vendors, contingent workers, budgets, priorities, and resources.

Requirements

• 15+ years of experience in life sciences.
• 8+ years of direct experience managing Veeva CRM and supporting commercial field teams.
• 8+ years of technology-related project management experience.
• 5+ years managing a team of at least three direct reports.
• Deep experience with commercial systems, CRM adoption and optimization, business processes in a commercial biopharma environment, and CRM data and integrations strategy.
• Exceptional stakeholder management, communication, presentation, problem-solving, prioritization, and operational leadership skills.

Culture & Benefits

• Hybrid or on-site work through the Flex @ Vertex program.
• Medical, dental, and vision benefits with paid time off, including summer and winter company shutdowns.
• Educational assistance programs, including student loan repayment.
• Commuting subsidy, matching charitable donations, 401(k), and additional total rewards.
• Culture that supports continuous learning and informed adoption of AI, automation, technology, and industry advances.