Technical Support Engineer (Public Safety)

Location: USA - Hoboken, NJ

Company

hirify.global develops software for customer experience, financial crime prevention, and public safety operations, with products used by global businesses.

What you will do

• Provide first-, second-, and third-line engineering support for the NYC Public Safety Logging and Recording Solution.
• Provision, deploy, patch, upgrade, and maintain NRX/NIR platforms, including Inform, TT911, and IP Recording.
• Collaborate with deployment teams, R&D, support leadership, customers, partners, and service providers on implementations and escalations.
• Define maintenance schedules, health monitoring procedures, and system documentation to maintain reliability.
• Replicate customer-reported issues, create database queries and scripts, and troubleshoot systems without affecting customer data or operations.
• Support firewall configuration, network security groups, related infrastructure tasks, and a 24/7 out-of-hours support rotation.

Requirements

• Relevant technical customer support experience, preferably in public safety or another mission-critical environment.
• Hands-on experience with Windows Server 2012, 2016, and 2019, web applications, and services.
• Working knowledge of VMware v7 and v9, including ESXi, vSCA, and HA environments, plus Hyper-V and Active Directory.
• Experience creating and executing PowerShell scripts and managing web application and service configurations.
• Strong troubleshooting, analytical, communication, customer service, and documentation skills.
• Bachelor’s degree in Science, Technology, or a related field preferred.

hirify.global-to-have">hirify.global to have

• Experience supporting logging and recording solutions for public safety or emergency communications.
• Familiarity with Microsoft Azure Portal and Azure services.
• Experience querying Web APIs, configuring application monitoring dashboards, and managing enterprise patch deployments.
• Experience configuring and troubleshooting HP server hardware.

Culture & Benefits

• Work on systems supporting emergency response and public safety communications for New York City.
• Gain experience across infrastructure, virtualization, networking, and public safety technologies.
• Work in a collaborative environment focused on technical excellence, customer service, accountability, and continuous improvement.
• Participate in a 24/7 out-of-hours support rotation for critical customer issues.