Order Fulfilment Coordinator (Dublin Sales)

Location: Hull, United Kingdom

Company

Villeroy & Boch Group is a global manufacturer in the ceramics and lifestyle sector, operating through its Dining & Lifestyle and Bath & Wellness segments.

What you will do

• Manage customer orders from contract scheduling and order award through delivery, receipt, and invoicing.
• Coordinate merchant-awarded projects, tracking progress, scheduling, contract compliance, risks, and communication.
• Act as the primary contact for assigned customers and resolve product, service, pricing, and delivery inquiries.
• Work with Forecasting, Supply Chain, Warehouse & Logistics, Sales, Quality Assurance, After Sales, and shared service teams.
• Identify cross-selling and up-selling opportunities while helping sales teams track projects and bridge supply gaps.
• Monitor response times, quality audit results, and On-Time, In-Full delivery KPIs.

Requirements

• At least 2 years of experience in customer service, order management, or logistics, ideally in a B2B environment.
• Practical understanding of end-to-end order fulfilment, tender management, and supply chain processes.
• Strong written and verbal communication, problem-solving skills, attention to detail, and data accuracy.
• Ability to manage multiple priorities independently with a proactive, disciplined, and adaptable approach.
• Experience with CRM and ERP systems such as Salesforce and SAP.
• Advanced proficiency in Microsoft Office, including Outlook, Excel, and Word, plus collaboration tools such as Microsoft Teams.

Culture & Benefits

• Customer-centric culture focused on Focus, Accountability, and Consumer Centricity.
• Collaboration across sales, supply chain, logistics, quality, forecasting, and after-sales functions.
• Opportunity to contribute to customer satisfaction, retention, operational improvement, and sales growth.