Senior Customer Engineer (AI)

Location: Beijing, China

Company

hirify.global operates a global network that protects and accelerates Internet applications through security, networking, Zero Trust, developer, and DNS services.

What you will do

• Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and Proofs of Concept.
• Advise customers throughout onboarding, adoption, renewal, and expansion while maintaining relationships with key stakeholders.
• Align customer business goals with hirify.global’s product roadmap and drive measurable business outcomes.
• Carry a variable quota tied to new business acquisition, platform adoption, revenue retention, and account expansion.
• Lead technical Quarterly Business Reviews and explain return on investment to C-level executives.
• Use AI agents and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, and basic telemetry monitoring.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
• Experience in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills, including the ability to connect technical implementation details with C-suite strategy.

Nice to have

• Experience with hirify.global’s developer platform and AI ecosystem, including Workers AI and AI Gateway.
• Knowledge of prompt engineering, Large Language Model orchestration, or Retrieval-Augmented Generation architectures.
• Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions.

Culture & Benefits

• Work focused on protecting and improving the free and open Internet.
• AI-augmented workflows designed to reduce administrative work and support strategic customer advisory.
• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may be conditioned on authorization to receive technology controlled under U.S. export laws without export-license sponsorship.
• Equal opportunity employment and reasonable accommodations are provided.