Enterprise Customer Success Manager (AI)

Location: United States (remote); up to 30% travel to visit key customers on-site

Company

hirify.global develops an AI-native data preparation and analysis platform that helps enterprises generate, refine, deploy, and prepare trusted data insights at scale.

What you will do

• Drive customer adoption, technical value realization, production usage, and renewals.
• Track account health, adoption metrics, and technical milestones while identifying and mitigating stalled adoption or technical risk.
• Lead consultative value reviews and QBRs with Account Managers, presenting completed use cases, productivity gains, and roadmap alignment.
• Coordinate with Solutions Engineering, Product Management, and Professional Services to resolve complex data engineering problems.
• Translate customer feedback into actionable insights for Engineering and influence the AI-driven product roadmap.

Requirements

• 5+ years of experience in Customer Success or Account Management in B2B SaaS.
• Experience with the modern data stack, including SQL, ETL, Databricks/Spark, Snowflake, or cloud data warehousing.
• Experience managing Fortune 250 enterprise accounts and working with CIOs, CDOs, data engineering teams, and AI/ML teams.
• Strong consultative communication skills, including building consensus and translating technical complexity into business outcomes.
• Based in the United States and willing to travel up to 30% for customer visits.

Culture & Benefits

• Employee health insurance.
• Competitive compensation.
• End-to-end ownership of projects.
• Opportunity to contribute directly to an innovative AI-native platform.
• Inclusive culture with equal employment opportunity practices.