Customer Success Manager, Beneficial Deployments - Life Sciences (AI)

Location: San Francisco, CA or New York City, NY; hybrid attendance in an office at least 25% of the time is required

Annual salary: $200,000–$265,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Manage strategic relationships with research institutes, academic medical centers, scientific foundations, biotech companies, and other life sciences organizations.
• Advise partners on Claude products, including the API, Claude for Enterprise, Claude Code, and Claude for Life Sciences.
• Monitor adoption, optimize usage, identify expansion opportunities, and document measurable research and operational value.
• Design change management programs such as Train the Trainer initiatives, Centers of Excellence, cohort onboarding, webinars, hackathons, and researcher communities.
• Create repeatable customer success playbooks, templates, health metrics, and scaled engagement programs for life sciences.
• Guide technical and governance launches, including SSO, provisioning, workspace configuration, and data handling for research and health data.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• 3+ years of experience in life sciences research and direct work with research institutions, foundations, biotech, or pharma organizations.
• Strong understanding of life sciences regulations, risk, compliance, scientific governance, and research workflows.
• Experience managing strategic accounts, consumption-based and seat-based business models, and one-to-many customer programs.
• Technical fluency in AI/ML concepts, API integrations, software implementation patterns, and technical product demonstrations.
• Bachelor’s degree or equivalent education, training, or experience in a relevant field.

Nice to have

• Familiarity with scientific data types, research workflows, or bioinformatics tooling.
• Experience building Claude-powered or agentic workflows and using automation to scale customer engagement.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and beneficial deployment.
• Competitive compensation with benefits and optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and an office designed for collaboration.
• Visa sponsorship may be available, with immigration lawyer support, depending on the role and candidate.