Technical Account Manager (AI)

Location: Remote; hirify.global also has physical offices in San Francisco and Los Angeles.

Company

hirify.global builds marketing intelligence software for ecommerce brands, combining attribution modeling, machine learning, AI, first-party data, and customizable dashboards.

What you will do

• Partner with Customer Performance across a portfolio of existing customers, providing technical context for account strategy, risk assessment, and customer conversations.
• Own customer technical health across configuration, tracking, integrations, data ingestion, and reporting pipelines.
• Identify data quality issues, configuration drift, pipeline failures, and other technical risks before they affect customers.
• Trace data flows, validate assumptions, review technical evidence, and isolate root causes of customer-specific issues.
• Resolve issues within scope and coordinate escalations through Support or Solutions Engineering with clear evidence, impact, and next steps.
• Create reusable health checks, documentation, and runbooks while identifying recurring issues for standardization or product improvements.

Requirements

• Experience in a technical, post-sale, customer-facing role such as Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, Implementation Engineer, or Support Engineer.
• Strong troubleshooting and root-cause analysis skills.
• Technical fluency across data flows, integrations, APIs, web tracking, ecommerce infrastructure, and customer data pipelines.
• Comfort using logs, queries, APIs, dashboards, and lightweight scripts to investigate issues and validate data.
• Ability to prioritize technical health across multiple customers by severity and business impact.
• Clear communication with both technical and non-technical audiences, plus strong collaboration with Customer Performance, Support, Solutions Engineering, Product, and Engineering.

Culture & Benefits

• Remote-friendly work environment at a rapidly growing marketing intelligence product company.
• Equity package and comprehensive medical, dental, and vision coverage.
• 401(k) plan, flexible PTO, and 12 company-paid holidays.
• 12 weeks of paid parental leave.
• $500 work-from-home stipend.

Hiring process

• Typically begins with a 30-minute recruiter interview, followed by a video interview with the hiring manager.
• Includes a role-specific video interview and video or onsite interviews with several team members.
• Final stage is a video interview with the CEO/co-founder; the process usually includes 5–7 interviews and requires approximately 5–8 hours.