Customer Care Supervisor (AI)

Location: Remote - NY, United States

Salary: $55,100–$82,400 per year, depending on the geographic market, plus potential quarterly sales compensation.

Company

hirify.global develops engineered components and subsystems for healthcare, advanced manufacturing, life sciences, medical, imaging, robotics, automation, and 3D metal printing applications.

What you will do

• Lead, coach, and develop a team of Customer Care Representatives.
• Oversee daily customer care operations, workload management, service execution, and performance monitoring.
• Resolve escalated customer issues in collaboration with customers, Sales, Operations, Engineering, and Supply Chain.
• Use customer insights, service metrics, and operational data to improve team effectiveness and customer satisfaction.
• Support customer retention, operational performance, and growth within the Positioning Solutions business.

Requirements

• Experience leading, coaching, and developing teams through performance management, accountability, engagement, and continuous learning.
• Demonstrated success delivering strong customer experiences and building trusted customer relationships.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage competing priorities.
• Ability to use business systems, reporting tools, automation, data, and AI-enabled technologies to improve productivity and decision-making.
• Ability to remain stationary for extended periods while working at a computer or on the phone and operate standard office equipment.
• Ability to lift up to 10 pounds when required.

Culture & Benefits

• Full-time employment with medical, financial, and other benefits.
• Quarterly sales compensation may be available based on achievement to plan.
• No regular travel is required.
• Culture focused on teamwork, collaboration, empowerment, accountability, and continuous improvement.