Associate, Member Services (Fintech)

Location: Chicago, United States; hybrid work environment with up to 2 remote days per week

Salary: $55,000–$68,800 annually; 6%–10% target discretionary incentive range

Company

hirify.global is a systemically important financial market utility providing clearing and settlement services for options, futures, and securities lending transactions.

What you will do

• Respond to routine Clearing Member inquiries by phone and email and coordinate issue resolution.
• Communicate with external market participants to support and troubleshoot production activities.
• Research trade and position data, investigate issues, analyze firm trends, and support daily production tasks.
• Maintain Clearing Member information in CRM systems and other databases.
• Perform Masterfile account updates and verify member changes.
• Assist with self-testing, new product and functionality launches, procedures, and job aids.

Requirements

• Strong oral and written communication and customer service skills.
• Problem-solving ability, multitasking skills, and professional interaction with internal and external participants.
• Ability to cover various shifts and work overtime when conditions warrant.
• Proficiency in Microsoft Office, especially PowerPoint, Excel, and Word.
• Bachelor’s degree in Business and 0+ years of experience.
• This position is not eligible for visa sponsorship.

Culture & Benefits

• Collaborative and supportive environment focused on work-life balance and employee wellness.
• Tuition reimbursement and student loan repayment assistance.
• Technology stipend for remote work.
• Generous paid time off and parental leave.
• 401(k) employer match and medical, dental, and vision benefits.

Hiring process

• Submit an application and resume through the careers site.
• Receive email confirmation after the application is submitted.
• If selected, complete an interview arranged by an OCC representative.