1 день назад
Customer Solutions Consultant, Ada Accelerate (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Solutions Consultant, Ada Accelerate (AI): Supporting SMB and MME customers through AI expertise, platform adoption, and scaled customer success strategies with an accent on automated resolutions, customer insights, and retention. Focus on identifying at-risk customers, designing proactive and reactive engagement, and collaborating across product, engineering, sales, analytics, and marketing.
Location: Remote - United Kingdom
Company
is an AI customer service company providing an AI transformation platform and customer service automation for enterprise and SMB/MME businesses.
What you will do
- Support SMB and MME customers by resolving inquiries, providing AI expertise, and driving value realization from the platform.
- Use internal tools, AI, and automation to surface actionable customer insights at scale.
- Design and execute automated and human-touch engagement strategies, including proactive touchpoints, demos, renewal discussions, and strategy sessions.
- Handle escalated customer success requests, host customer Q&A and live-support sessions, and facilitate syncs when needed.
- Identify at-risk customers, improve retention and satisfaction, and increase platform adoption and automated resolutions.
- Collaborate with Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, Engineering, and Marketing to share insights and improve products.
Requirements
- Must be based in the United Kingdom for this remote role.
- 2+ years of experience in Customer Success, strategy, management, implementation, or technology consulting, ideally in a scaled customer success model.
- Working knowledge of APIs and SaaS platforms such as Shopify, Salesforce, Zendesk, or HubSpot.
- Excellent communication and presentation skills, including the ability to explain technical concepts to non-technical audiences.
- Strong interpersonal, analytical, resourceful, and resilient approach to managing multiple priorities in a fast-paced environment.
Nice to have
- Experience building relationships with senior stakeholders.
- Startup experience and a strong interest in continuous learning and AI-enabled customer solutions.
Culture & Benefits
- Remote-first work environment with the option to work from home or a local hub.
- Flexible work schedule and unlimited vacation.
- Extended health, dental, vision, travel, and life insurance coverage.
- Wellness account, employee and family assistance plan, and work-from-home budget.
- Learning and development budget, access to AI tools, and hands-on experience with large language models.
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