Implementation Manager II (Healthcare)

Location: On-site at the San Diego headquarters or another company location; remote work may be permitted with management approval based on business requirements.

Salary: $71,614–$95,784–$119,953 per year.

Company

hirify.global is a privately held pharmacy benefit manager providing pharmaceutical and technology solutions that improve healthcare outcomes, transparency, service, cost, and quality.

What you will do

• Lead the implementation and onboarding of new client business from transition through maintenance.
• Build client relationships, establish rules of engagement, communicate commitments, and educate clients on hirify.global systems and processes.
• Manage project milestones, deliverables, risks, documentation, status updates, client approvals, and compliance with service agreements.
• Coordinate with clients, consultants, and more than 30 internal business units to ensure accurate claims adjudication setups.
• Analyze claims results, identify discrepancies and anomalies, and drive resolution of configuration issues.
• Use Salesforce to document client contacts, deliverables, issues, cases, projects, and follow-up actions while supporting continuous improvement initiatives.

Requirements

• BS/BA and 5+ years of experience, or an equivalent combination of education and experience.
• At least 2 years of subject-matter expertise in customer support or account management, preferably in healthcare or pharmacy benefits management.
• At least 2 years of implementation experience, preferably in PBM, managed healthcare services, insurance, or related health organizations.
• Intermediate to advanced proficiency with Microsoft Office, including Word, Excel, PowerPoint, Project, and Outlook.
• Strong client-facing consulting, communication, numerical, logical, analytical, organizational, and problem-solving skills.
• This position is not eligible for visa sponsorship.

Nice to have

• Pharmacy Technician license or national certification.
• PMP or PMI certification.

Culture & Benefits

• Collaborative, high-performance environment focused on healthcare value and service excellence.
• Medical, dental, vision, and wellness programs.
• Paid time off and company-paid holidays.
• 401(k) with company match, life and disability insurance, and incentive compensation.
• Tuition reimbursement and employee referral bonus.
• Core business hours are typically Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for nights, weekends, or holidays when business needs require.