Implementation Manager (Healthcare SaaS)

Location: Remote - US; travel requirements of 10–20.

Salary: $95,670–$116,930 base annually, with potential bonus and other variable compensation.

Company

hirify.global provides a technology-enabled healthcare platform and telehealth programs across urgent, acute, specialty, behavioral, and chronic care.

What you will do

• Lead multiple customer SaaS implementation projects from kickoff through successful production launch.
• Manage project scope, schedules, milestones, dependencies, risks, deliverables, and customer expectations.
• Serve as the primary customer contact, facilitating discovery sessions and translating business objectives into implementation strategies.
• Translate business and technical requirements into scalable platform configurations and advise on implementation best practices.
• Coordinate Technical Services, Product, Engineering, Customer Success, Sales, Support, and other cross-functional teams.
• Improve implementation processes, documentation, tools, and best practices while supporting expansion and follow-on initiatives.

Requirements

• Bachelor’s degree in Business, Healthcare, Information Systems, Computer Science, or a related field, or equivalent professional experience.
• 3+ years of experience in SaaS implementations, customer onboarding, technology consulting, project management, or related customer-facing technology delivery.
• Experience independently managing multiple concurrent implementation projects and driving them to completion.
• Strong customer-facing communication, presentation, organization, time management, and relationship-management skills.
• Ability to facilitate meetings, document business and technical requirements, solve complex problems, and influence without direct authority.
• Proficiency with Microsoft Office; experience with Visio, Miro, Monday.com, Microsoft Project, Jira, or similar tools is preferred.

Nice to have

• Experience with healthcare technology, healthcare operations, health plans, health systems, digital health, or health and wellness.
• Experience with telehealth, EMR, EHR, HIE, or other healthcare technology implementations.
• Experience with Jira or a similar project management and collaboration platform.

Culture & Benefits

• Virtual-first work environment with work-life flexibility, including Summer Fridays and designated Mental Health Days.
• Flexible personal time off, paid parental leave, and tuition assistance.
• 401(k) match and healthcare, dental, and vision insurance plans.
• Employee stock purchase program and pet insurance.
• Access to hirify.global telehealth services, SilverCloud, The Clinic by Cleveland Clinic’s second-opinion program, and the Calm app.
• Collaborative culture focused on customer success, inclusion, accountability, integrity, innovation, and learning.

Hiring process

• Identity verification through Greenhouse Identity Verification powered by CLEAR is required during the interview process.
• Completion of identity verification is required to continue in the recruitment process.