Training & User Support Specialist (Document Management)

Location: Chicago, IL; hybrid arrangement with 1–3 days per week on-site

Salary: $90,000–$115,000 per year, based on experience, qualifications, and location.

Company

hirify.global is a relationship-oriented bank serving clients through financial products, services, and technology-enabled operations.

What you will do

• Design, update, and facilitate live and virtual training sessions, office hours, and help sessions for document management users.
• Manage the support inbox, answer functional questions, provide frontline assistance, and route issues to technical or business partners.
• Support user access administration for document management tools and resources.
• Create and maintain FAQs, job aids, quick reference guides, training content, videos, and other user-facing documentation.
• Manage communications across Viva Engage, SharePoint, Get IT, and other internal platforms.
• Capture user feedback, identify recurring issues, track support trends, and support continuous improvement with the Product Owner and business analyst.

Requirements

• Experience delivering training and providing end-user support.
• Experience with access administration, documentation development, SharePoint content management, and user communications.
• Strong client service, communication, analytical thinking, attention to detail, teamwork, and process improvement skills.
• Must be legally eligible to work at the specified United States location and hold a valid work or study permit where applicable.
• Ability to work in a hybrid arrangement with 1–3 days per week on-site in Chicago.

Nice to have

• Experience supporting PrivateLink, ShareFile, Kiteworks, Viva Engage, or similar enterprise document management platforms.
• Experience working with document management tools in a regulated environment.

Culture & Benefits

• Inclusive environment focused on trust, teamwork, accountability, and client service.
• Medical, dental, vision, health savings account, life, disability, and other insurance plans.
• Paid sick leave, parental leave, vacation, holidays, and 401(k).
• Competitive salary, incentive pay, banking benefits, wellbeing support, and employee recognition programs.
• Professional development opportunities, including a paid Purpose Day for personal growth and development.

Hiring process

• The process may include an attribute-based assessment and skills tests such as simulation, coding, or Microsoft Office assessments.
• Accessible candidate accommodations are available upon request.