IT Support Specialist

Location: On-site in Pittston, Pennsylvania, United States

Company

hirify.global is a technology-powered fulfillment and logistics partner for ecommerce and direct-to-consumer brands, operating owned fulfillment centers across the US, Canada, the UK, and Europe.

What you will do

• Provide technical support for corporate and warehouse employees across hardware, software, and network issues.
• Support Zoom, Slack, Asana, Google Workspace, and Microsoft administration tools.
• Manage device inventory and lifecycle processes using SnipeIT, Miradore, Mosyle, and SimpleMDM.
• Support identity and access management through Okta and troubleshoot Avigilon and UniFi physical security systems.
• Maintain documentation for IT assets, configurations, and support procedures.
• Assist with onboarding, offboarding, device setup, account provisioning, and escalation of complex technical issues.

Requirements

• 2–4 years of IT support experience in a mixed warehouse and corporate environment.
• Strong knowledge of Google Workspace, including Admin Console, Microsoft administration tools, Slack, and Zoom.
• Experience with MDM platforms such as Miradore, Mosyle, or SimpleMDM.
• Familiarity with asset tracking tools such as Asset Panda or SnipeIT and identity management systems such as Okta.
• Excellent troubleshooting, communication, and organizational skills.
• Ability to work independently on-site in Pittston, Pennsylvania and prioritize support tasks effectively.

Culture & Benefits

• Collaborative environment focused on first-class service and practical problem-solving.
• Values include ownership, action, innovation, diversity, and continuous improvement.
• Opportunity to help define part of the role as the organization grows.
• Work with teams supporting a global fulfillment network and proprietary technology platform.