Medical Customer Service Representative (Healthcare)

Location: Remote, USA; Monday/Tuesday/Friday, 7:30 AM to 4:00 PM CST

Salary: $18.50 per hour

Company

hirify.global provides technology-enabled clinical, financial, and administrative healthcare solutions for providers and healthcare organizations.

What you will do

• Handle inbound and outbound calls with patients about medical bills, accounts, benefits, claims, payments, and past-due balances.
• Provide accurate, timely answers while maintaining confidentiality and a high standard of customer service.
• Review insurance Explanation of Benefits documents to determine patient responsibility, adjustments, and write-offs.
• Explain charges, requirements, policies, and available patient financial care resources.
• Follow HIPAA and other regulatory compliance requirements, policies, and procedures.

Requirements

• Excellent organization, communication, customer service, problem-solving, judgment, attention to detail, and follow-through.
• Moderate computer proficiency with Microsoft Office and/or Google Workspace.
• Ability to multitask across multiple systems and work with little or no supervision.
• Preferred: one year of customer service experience, medical billing or revenue cycle management knowledge, and patient contact center experience.

Culture & Benefits

• Virtual patient contact center environment.
• Four-week comprehensive training program.
• Individual performance measurement within a team atmosphere.
• Opportunities for career growth.