Customer Success Specialist (EdTech)

Location: Los Angeles, hybrid with 3 days in the office

Total on-target earnings: $76,500 USD including base and commission

Company

hirify.global is an EdTech company that uses technology to match schools with temporary educators, helping schools reduce recruitment costs while educators earn more.

What you will do

• Build and grow relationships with US school partners.
• Generate demand for teachers and paraprofessionals across daily substitute and long-term roles.
• Upsell products and services and act as the central contact for school stakeholders.
• Communicate daily with educators, support placements, provide feedback, and resolve issues.
• Coach educators and help improve their performance in schools.
• Report trends and feedback to the Product team to improve the platform.

Requirements

• Passion for education and positive social impact.
• Strong relationship-building, communication, organization, and problem-solving skills.
• Coachability, grit, empathy, positivity, and a strong work ethic.
• Experience in sales, partnerships, account management, recruitment, or education is advantageous.
• Ability to work in a hybrid arrangement with 3 days per week in the Los Angeles office.

Culture & Benefits

• Collaborative, high-energy, and mission-driven environment.
• Equity compensation and a bonus component.
• 18 paid vacation days and 10 paid company holidays.
• Medical, dental, and vision insurance.
• 401(k) retirement plan, sick leave, and biweekly pay.
• Career development opportunities across account management, sales, partnerships, operations, leadership, and product management.

Hiring process

• Introductory call with the Talent team.
• One-hour interview with a practical task and mock school-partner call.
• One-hour interview focused on the mindset and traits required for success.